Case Study: Day Spa

An upscale day spa doesn’t just sell manicures and detox scrubs, they sell an experience—a haven from the stresses of everyday life. Spa personnel need to be extremely attentive to their clients’ needs to create the ideal spa experience. To preserve...

Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the objective of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...

Case Study: Contract Manufacturer

Today’s article is a Workforce Management case study of a nutritional supplement contract manufacturer with 45 full-time employees. The company had only been in business for 18 months but was running at an impressive 80% capacity. The owner had a product...

Case Study: Residential Care Facility

Today’s case study explains how Workforce Management Suite cleaned up an employee scheduling mess at an 18-bed group home for adults with chronic mental illness. The long-term care facility needed relief from constant employee scheduling confusion that had...

Case Study: Credit Union

Today’s case study explains how TimeSimplicity can help a typical small credit union maintain quality customer service while controlling operating expenses through automated credit union employee scheduling. Even though an increasing number of routine banking...

Case Study: Health Club

In the last few years, fitness center memberships have dropped in price due to increasing industry competition. To stay profitable, gyms must serve hundreds of clients with a small staff, and our example gym is no exception. The gym’s owners knew that it was...