Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the objective of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...

Case Study: Contract Manufacturer

Today’s article is a Workforce Management case study of a nutritional supplement contract manufacturer with 45 full-time employees. The company had only been in business for 18 months but was running at an impressive 80% capacity. The owner had a product...

Case Study: Residential Care Facility

Today’s case study explains how Workforce Management Suite cleaned up an employee scheduling mess at an 18-bed group home for adults with chronic mental illness. The long-term care facility needed relief from constant employee scheduling confusion that had...

Case Study: Credit Union

Today’s case study explains how TimeSimplicity can help a typical small credit union maintain quality customer service while controlling operating expenses through automated credit union employee scheduling. Even though an increasing number of routine banking...

Case Study: Health Club

In the last few years, fitness center memberships have dropped in price due to increasing industry competition. To stay profitable, gyms must serve hundreds of clients with a small staff, and our example gym is no exception. The gym’s owners knew that it was...

Case Study: Small Manufacturer

Today’s example company is owned by a woman who starting making soap as an artistic hobby. She started selling her handcrafted, all-natural soaps only because friends asked if they could purchase them. She wasn’t planning to start a company. She had no...