by accuchex | Feb 26, 2019 | Case Study
Case Study: The Alberta Motor Association Challenge The Alberta Motor Association (AMA) is a non-profit membership organization in Canada that serves customers in Alberta and the Northwest Territories. The AMA believes its members are practically family. This means...
by accuchex | Oct 24, 2018 | Case Study
An upscale day spa doesn’t just sell manicures and detox scrubs, they sell an experience—a haven from the stresses of everyday life. Spa personnel need to be extremely attentive to their clients’ needs to create the ideal spa experience. To preserve...
by accuchex | Sep 20, 2018 | Case Study
Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the objective of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...
by accuchex | Aug 30, 2018 | Case Study
Today’s article is a Workforce Management case study of a nutritional supplement contract manufacturer with 45 full-time employees. The company had only been in business for 18 months but was running at an impressive 80% capacity. The owner had a product...
by accuchex | Jul 27, 2018 | Case Study
Today’s case study explains how Workforce Management Suite cleaned up an employee scheduling mess at an 18-bed group home for adults with chronic mental illness. The long-term care facility needed relief from constant employee scheduling confusion that had...
by accuchex | May 30, 2018 | Case Study
Today’s case study explains how TimeSimplicity can help a typical small credit union maintain quality customer service while controlling operating expenses through automated credit union employee scheduling. Even though an increasing number of routine banking...
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