Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the objective of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...

Why Biometric Time Clocks Are A Must-Have

Many business owners think biometric time clocks cost too much for the average SMB. Actually, this misconception is far more expensive. It prevents business owners from getting one. It is the lack of a biometric time clock that increases the cost of doing business....

TimeSimplicity: The Cure for Nurse Staffing Headaches

Today’s post is for nurse managers currently using ineffective scheduling tools. When caring for patients, nurses live in a world of high-tech devices and sophisticated data management systems that have significantly upgraded the way they perform their jobs....