5 Ways WFM Improves Customer Service

A customer service rep can’t solve customer problems if she is preoccupied with her own HR dilemma at work. There are many direct and indirect benefits of optimizing your timekeeping, scheduling, and payroll processes. Today’s message outlines 5 ways...

5 Ways Manual Timekeeping Costs Your Business

Still using pen and paper? Have you considered how much manual timekeeping costs a business? 1. Employee Time Theft Manual time and attendance systems can be exploited in a number of ways from hours padding to buddy punching. Some large employers who switch to an...

How to Put Your Employees in the Driver’s Seat

Your staff members don’t call their bank when they need to check their balance, they simply access their account from their smartphone. They also pick up game tickets and book flights without ever speaking with a real person. Self-service access lets people...