Northwest Outfitters is a small retail chain tackling the obstacles of selling in the competitive outdoor sports market. Managing a specialized staff across 5 locations became their focus as an opportunity to significantly reduce costs and gain a competitive advantage.
Workforce Management is a key sore spot for retail companies with numerous departments. Northwest Outfitters’ primary challenge is keeping unique departments staffed with the right people while reducing costs with viable cross-department coverage. They also wanted to address one of their largest budget troubles; unplanned overtime.
Except for a small team of supervisors, all sales associates are part time. When there is a staffing glitch, it can be nearly impossible to keep part-timers from working forty hours or more. Holiday breaks and year-end staffing has added scheduling problems and compliance pressure with the burden of tracking and reporting.
WorkforceÂ ManagementÂ Suite Integration Creates Savings
With TimeSimplicity, the scheduling solution in WorkforceÂ ManagementÂ Suite, department managers designed standard schedule templates for busy and slow sales periods, which vary from department to department. With the standard schedule in place, supervisors can drag and drop to adjust to changing conditions. This has been a critical time saver for managers, and with pre-defined alerts, has provided a dramatic decrease in unexpected overtime.
SOLUTION — WorkforceÂ ManagementÂ Suite
- TimeSimplicity for simplified scheduling and mobile coordination.
- TimeWorksPlus for integrated time and attendance tracking.
- Mobile access provides employee access and management control.
Before WorkforceÂ ManagementÂ Suite implementation, team members constantly contacted supervisors about shift revisions, time card mistakes, and PTO accruals. With Employee Self Service (ESS), employees clock in/out from their mobile device, handle their own time cards, submit time off requests, and monitor accruals without having to connect with a manager. With the intuitiveness of PunchLogic, time card errors are no longer a considerable problem.
When employees manage shift changes, all managers have to do is authorize them on the Virtual Trade Board. TimeSimplicity even notifies the employees affected when a shift change is approved! With job codes and employee groups, team members with the appropriate skills are scheduled in the corresponding departments. This helps maintain excellent customer service for which Northwest is known.
No More Compliance Headaches
With customized overtime notifications, managers are notified when part-time employees are approaching full-time hours, and full-timers are approaching overtime. They don’t need to be continually monitoring time cards to keep team members working within the authorized hours. In the case of a DOL audit, reports can be created instantly from attendance data that was automatically captured and recorded.
Northwest Outfitters is benefitting from reduced labor rates, improved scheduling, automated compliance tools, and associates who are much happier with their jobs.
Accuchex offers WorkforceÂ ManagementÂ Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and business.
WorkforceÂ ManagementÂ Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. WorkforceÂ ManagementÂ Suite is established for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.
How much can you save? Check our Accuchex ROI Calculator.
We can get you up and running with WorkforceÂ ManagementÂ Suite in minutes. Contact us today to set up a demo.