Coat and Thai is an upscale Thai restaurant whose owners are planning to open a second location with hopes of franchising in the future. It deals with the obstacles common to the restaurant industry; service peaks, specialized staff, and high employee turnover.
Overwhelming Workforce Management Challenges
Coat and Thai’s lone manager was the only one doing the hiring, scheduling, and time tracking, creating a bottleneck that soon became an unmanageable burden. She was managing employee time, attendance, and scheduling with a 90’s era punch clock, Excel spreadsheets, and a small dry erase board hung in the kitchen. The restaurant has associates working from 5:00 a.m. until 2:00 a.m., seven days a week, compounding the logistics of scheduling.
Additional challenges included maintaining adequate staffing for every shift, adapting schedules to unexpected surges in business, managing schedule requests, tracking employee meal breaks, and keeping skilled chefs and experienced servers from jumping ship to newer restaurants opening in the neighborhood; a sour prospect for any business.
WorkforceÂ ManagementÂ Suite Sweetens the Sour
Coat and Thai determined that the first order of business was automating employee time and attendance. TimeWorksPlus allows staff members to clock in/out from their mobile devices, eliminating the need to swamp the kitchen during critical shift changes, and allowing employees to transition in and out of shifts with increased efficiency.
Diners are appreciating better service, and Coat and Thai has done away with costly guesswork and back-dating when congestion forced associates to skip clocking in. Mobile clock also allows their head chef to clock in off site when acquiring produce at local farmer’s markets, saving time and reducing time card errors, something both management and employees appreciate.
Reduced Labor Costs
Coat and Thai has seen a reduction in labor costs as a result of incorporating integrated clock in/out features for unpaid meal times and breaks. Before WorkforceÂ ManagementÂ Suite, staff members often punched out for a meal and forgot to punch back in, creating problematic back-filling and costly guesswork. With WorkforceÂ ManagementÂ Suite PunchLogic, busy associates are only given logical options when accessing the clock in system to decrease mistakes, compile better records, and simplify payroll.
Filling holes in the schedule has become much simpler with the TimeSimplicity Virtual Trade Board. Previously, the manager would circulate shift change requests to the staff, and then re-circulate when options were proposed. Now, team members simply place requests on the Virtual Trade Board. Managers can rapidly view, monitor and confirm shift request changes online. Once a shift trade is authorized, TimeSimplicity automatically informs the appropriate staff members. Since the system implementation, the restaurant has rarely been caught shorthanded. Job codes and pre-set requirements make scheduling easy so classifications such as the age requirement to serve alcohol don’t get missed during shift swaps or replacements.
SOLUTION — WorkforceÂ ManagementÂ Suite
- TimeSimplicity for simplified restaurant scheduling and mobile coordination.
- TimeWorksPlus for integrated time and attendance tracking.
- Mobile access provides employee access and management control.
The team members love the Virtual Trade Board because it has dramatically reduced the time it takes to manage work schedules and submit time cards. Many employees are college students whose schedules change each semester. Adapting schedules to better furnish staff flexibility has dramatically improved employee morale and minimized turnover.
Positioned for Growth
The owners of Coat and Thai are better prepared for projected expansion into new venues and franchising. With a handle on the complexities of crew scheduling, and seamless integration with payroll, owners and management can now focus on service and growth. Custom templates make schedule replication quick and easy, and centralized reporting permits the business to monitor and accommodate changes while decreasing pricey overtime, scheduling conflicts, and peak service emergencies.
Most importantly; employees are eager to participate in the growth of the business and share their enthusiasm with their increasingly satisfied guests.
Accuchex offers WorkforceÂ ManagementÂ Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and business.
WorkforceÂ ManagementÂ Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. WorkforceÂ ManagementÂ Suite is established for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
How much can you save? Check our Accuchex ROI Calculator.
We can get you up and running with WorkforceÂ ManagementÂ Suite in minutes. Contact us today to set up a demo.